Welcome to
Ellsmore and Family
We are THE ONLY family owned and run, totally independent,
funeral directors based on High Street Bilston.
We provide a friendly, caring and professional service for bereaved families in and around Falcon Lodge.
As a small, family-run business we are pleased to be able to
dedicate the time and effort that every funeral deserves.
We cover the whole of the West Midlands, including Falcon Lodge
Our Story
Hello my name is Susan. I’d like to share a little about how Ellsmore Funeral Directors began. It was my own personal journey with grief and pain that led me to this profession.
In 2017 I lost both of my parents within six months of each other. My Mother Bernadette was my best friend and her passing was the hardest thing I have ever dealt with. My dad lived in Ireland so his arrangements were taken care of by other family members but I took care of my moms final journey.
Making these arrangements and going to the funeral home was extremely distressing and it felt very cold and scary. I did not understand the almost haunting environment that I found myself in.
The weeks that followed were very hard and I knew I had to do something positive with my grief. I wanted my mom to be remembered and for her to be proud of me. So I channelled everything into helping others during their journey of grief and loss.
Our funeral home is warm and inviting and our families comment, time and time again at how at ease they feel when they are with us. Our chapel of rest is named after my mother it gives me great comfort to know that her legacy is helping other families deal with their grief. I’m really proud of our small business and our team at Ellsmore’s that dedicate themselves and go over and above, to give each and every family the most dignified send off.
What our clients are saying
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This is the second time that my family and I have used Ellsmore and family and the whole experience has again been amazing .
The professionalism , care , and attention to detail is second to none .
Nothing was too much trouble for them and we were included in every single step .
My family were treated with such respect and compassion that I would recommend their services to anyone and everyone .
A truly 5 + star experience, a big big thankyou to Alison ,Susan and the whole team . 
Lauren Poole
11/28/2020 - Following the sad passing of my Grandmother I could not have chosen a better funeral director than Ellsmore and Family . From the very first phone call we were made to feel comfortable and valued . Nothing was too much trouble and the kindness and compassion shown by Susan and Alison was second to none .
The attention to even the smallest of details was remarkable .
I would seriously recommend their services to anyone in the sad position of having to arrange a loved ones funeral .
I'm so glad we used them ....we as a family will never use anyone else .
Just wish I could give more than 5 ***** .
Sally Thomas
8/04/2020 - I would like to say a special thank you to Ellsmore & Family Funerals. After going through an extremily difficult time losing my mother to Covid-19, Alison and the Ellsmore & Family team have be wonderful.
They have made the whole post death arrangements much more easier, taking me through every step of the way, ensuring i am fully aware in everything that is going on and our needs and requirements are met.
I would definitely recommend using their services if you in an unforuntate situation of needing a funeral directors, you will not be disappointed.
Fabian F
5/10/2020 - Ellsmore & Family Funeral Directors were very considerate and understanding in a very difficult time and took care of everything. My Mom's funeral arrangements were carried out with professionalism, dignity and respect. Special thanks to Alison. I highly recommend.
Franchesca Fogoe
5/06/2020 - Our heart-felt thanks to Alison and Susan for their professional, friendly and personal care in helping us to arrange our mom's funeral. From the start you could feel the warmth and genuine feelings they both had to each member of our family especially my dad. As he is almost 90 years old he was always greeted with warmth and understanding which helped him come to terms with the loss of his beloved wife and our mom. They communicated with us regularly with updates and everything was done for mom so beautifully. No words could ever thank them enough for the help we needed to lay mom to rest. I would highly recommend their services if you should lose a loved one. God Bless you both to us you are now part of our family xx
Elaine Law
3/05/2020 - Our Sincere Thanks to Susan and her staff for there extremely friendly help and compassion shown to us on the passing of our Uncle. We were well informed and helped all the steps of the way making our sadness much easier. I would highly recommend Ellsmore & Family Funeral Directors for assisting us through this difficult time. Thank you
john hadley
2/16/2020 - On behalf of Shane's Family, Dawn, Shaun & Cassie. We would wish to express our heart-felt thanks for all your support and expertise as you guided us through the funeral process and organised all our wishes and plans for our son in such short notice.
Your sympathy and understanding in such an emotional time, created a firm foundation for us to carry out our sons wishes. The horses were absolutely beautiful and Shane's sister Cassie and Shane's Father Shaun to be able to ride that last few minutes on Shane's final journey were something we all will never forget.
Cassie at aged 14; My brother was taken so soon from me, and Edward and his team really created a fairy-tale send of for my brother. I really appreciate all his hard work and what the team had done to make my brother proud on the day of his departure.
Edward and his team at Ellsmore, Took the best of care of our Shane. There team could not have been helpful and kind. They have the heart not the money which is truly shown, so i would highly recommend this funeral directors to everyone in the West Midlands.
On behalf of all our family, our thanks to you all.
Leah Bell
12/11/2019
Our Services
Funeral Services
Funerals are an emotionally difficult thing for many people to have to plan and arrange. Ellsmore Funerals can be there to help you during this difficult time and take care of any funeral plans and arrangements you may have. Funerals are very final and are the best way to say goodbye to someone who has passed away.
Funeral & Burial Plans
When someone, unfortunately, passes away, it is a very sad time to have to think about making funeral arrangements and it can be difficult for bereaved people to know where to turn to. We want to be able to help you and provide the best advice during this sad time.
Gravestones & Headstones
Many bereaved family members will want some form of memorial for the deceased, and this for many people takes the form of a gravestone. This will be a timeless memorial for the passed on loved one and memorialises their life.
Our Funeral Packages
Corporately owned funeral homes pose as a “Mom and Pop” operation, attempting to reap the goodwill developed over prior generations. More concerned with sales goals, bonuses, volume targets, and keeping shareholders happy, the corporate owned funeral home charges 30-40% more on average than its independently owned competition. Don’t expect the conglomerate owned business to advertise their affiliation or ownership out in the open.
Carnation
£1250
Whats included?
• Collection of your loved one from Coroner or Hospital
• Transport in our vehicle to Crematorium at date and time of our choice
• Simple coffin
• Drs fees (If applicable)
• Cremation fees
• Return of ashes back to our funeral home
Rose
£2400
Whats included?
• Collection of your loved one
• Caring for, washing and dressing of your loved one into their own clothes
• Flexible use of our Chapel of Rest
• A Hearse
• Simple coffin
• Drs fees (If applicable)
• Cremation fees
• Minister fees
• Return of ashes back to our funeral home
Lily
£2700
Whats included?
• Collection of your loved one
• Caring for, washing and dressing of your loved one into their own clothes
• Flexible use of our Chapel of Rest
• A Hearse + 1 Limousine
• Upgraded coffin
• Drs fees (If applicable)
• Cremation fees
• Minister fees
• 3 foot Coffin Spray
• 50 Orders of Service
• Return of ashes back to our funeral home
Orchid
£3095
Whats included?
• Collection of your loved one
• Caring for, washing and dressing of your loved one into their own clothes
• Flexible use of our Chapel of Rest
• A Hearse + 2 Limousines
• Upgraded coffin
• Drs fees (If applicable)
• Cremation fees
• Minister fees
• 5 foot Coffin Spray
• 100 Orders of Service
• Return of ashes back to our funeral home
Rose
£1400
Whats included?
• Dedicated funeral co-ordinator
• All our professional fees
• Professional staff to conduct the funeral
• Collection of your loved one
• Drs fees (If applicable)
• Minister fees
• Standard Coffin
• A Hearse
Not included
• Burial plot and Internment fees
Lily
£1700
Whats included?
• Dedicated funeral co-ordinator
• All our professional fees
• Professional staff to conduct the funeral
• Collection of your loved one
• Drs fees (If applicable)
• Minister fees
• Standard Coffin
• A Hearse + 1 Limousine
• 3 foot Coffin Spray
• 50 Orders of Service
Not included
• Burial plot and Internment fees
Orchid
£2300
Whats included
• Dedicated funeral co-ordinator
• All our professional fees
• Professional staff to conduct the funeral
• Collection of your loved one
• Drs fees (If applicable)
• Minister fees
• Upgraded Coffin
• A Hearse + 2 Limousines
• 5 foot Coffin Spray
• 100 Orders of Service
Not included
• Burial plot and Internment fees
Bespoke packages
Want someone a little different? We can offer you many different options for that special Goodbye, horse-drawn, military, green burials, Jazz funerals, Motorcycle and many, many more. Please call one of our team at Ellsmores and we will be happy to create this special goodbye.
